1. Shipping Policy
Orders received will be processed and delivered to your door step within 3 – 5 working days via Poslaju.
Orders are shipped within Malaysia only. We do not ship to P.O. Box address.
If your order totals more than RM100, you’ll receive free shipping in Malaysia. The cost for expedited shipping is calculated and displayed on the Checkout page before you complete your order.
We are charging RM10 flat rate per order for delivery within Peninsular Malaysia and RM14 flat rate per order for delivery to East Malaysia.
Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.
We offer a 30-day money back guarantee (from received date) for defective products. Email your intent for a product return to firstname.lastname@example.org. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days.
To return your products, please send the whole product(s) back with its original packaging to: Decor Heaven Snd Bhd
We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties.Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.
Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
The personal information we collect may include your:
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.